CentralReach experienced a minor incident on August 23, 2021 affecting CentralReach Platform, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
CentralReach Platform
Update timeline
- identified Aug 23, 2021, 02:38 PM UTC
Users are currently experiencing issues login into the CentralReach platform using the new SSO experience. Our teams are actively working on fixing these issues as soon as possible. We apologize for the inconvenience and appreciate your patience.
- identified Aug 23, 2021, 04:56 PM UTC
We will be conducting an emergency maintenance from 1:00pm - 1:15pm EST to deploy a fix for the login issues.
- identified Aug 23, 2021, 05:20 PM UTC
We completed the emergency maintenance and are monitoring the platform's performance. We will provide more updates as soon as possible.
- resolved Aug 23, 2021, 05:45 PM UTC
This incident has been resolved.