CentralReach incident

AWS Service Disruption

Critical Resolved View vendor source →

CentralReach experienced a critical incident on October 30, 2021 affecting CentralReach Platform, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2021, 10:48 PM UTC
Resolved
Oct 31, 2021, 01:29 AM UTC
Duration
2h 40m
Detected by Pingoru
Oct 30, 2021, 10:48 PM UTC

Affected components

CentralReach Platform

Update timeline

  1. identified Oct 30, 2021, 10:48 PM UTC

    We are again experiencing a confirmed Amazon Web Services Outage which is affecting software providers on the East Coast. As a result, this is preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly with AWS to restore access.

  2. identified Oct 31, 2021, 12:02 AM UTC

    Amazon Web Services (AWS) confirmed that the issue has been escalated and that their team is continuing to work toward a resolution.

  3. resolved Oct 31, 2021, 01:29 AM UTC

    This incident has been resolved.