CentralReach incident

System Performance

Major Resolved View vendor source →

CentralReach experienced a major incident on December 12, 2022 affecting CentralReach Platform, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2022, 06:27 PM UTC
Resolved
Dec 12, 2022, 07:53 PM UTC
Duration
1h 26m
Detected by Pingoru
Dec 12, 2022, 06:27 PM UTC

Affected components

CentralReach Platform

Update timeline

  1. investigating Dec 12, 2022, 06:27 PM UTC

    We are currently experiencing system performance issues across the CentralReach platform. Users may see issues logging in, getting logged out, or slowness within the system.

  2. monitoring Dec 12, 2022, 06:58 PM UTC

    A fix has been implemented and we are monitoring platform performance.

  3. resolved Dec 12, 2022, 07:53 PM UTC

    Platform and logging in have been restored to expected performance levels.