CentralReach experienced a minor incident on November 27, 2023 affecting CentralReach Platform, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 27, 2023, 05:37 PM UTC
We are aware that users are experiencing slowness and logouts within the CentralReach system. Our team is actively investigating and working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.
- identified Nov 27, 2023, 05:58 PM UTC
We have identified degraded performance in search functionality within the CentralReach platform. Our team is actively working to resolve this incident as soon as possible. We'll continue to provide information as it becomes available.
- monitoring Nov 27, 2023, 06:38 PM UTC
A fix has been put in place to resolve search and login capabilities that were affecting the CentralReach platform. We're continuing to monitor to ensure consistent performance.
- resolved Nov 27, 2023, 07:04 PM UTC
Platform is now operating at expected performance levels.