CENTEGIX experienced a minor incident on March 14, 2025 affecting Visitor Management, lasting 5h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 14, 2025, 03:05 PM UTC
CENTEGIX is investigating an incident that impacted the processing of check-ins on our Visitor Management service. CENTEGIX Engineers have resolved the incident and are working diligently to recover the timestamp data. If you need additional assistance, please contact support at [email protected].
- resolved Mar 14, 2025, 05:42 PM UTC
CENTEGIX has confirmed Visitor Management service stability. Visitor Management services are functioning normally. Check-Ins for Customers Using Offline Mode: -If check-ins are not yet appearing in your Activity Report, they are still attempting to sync. Please ensure the station has an active internet connection and allow time for the process to complete. -If check-in data is missing, do not reset or replace your station, as this may result in data being lost. Check-Out Times: All check-out times will be posted by Saturday, March 15th. PowerSchool Sync: PowerSchool information will be synced by Monday, March 17th. If any of your data is not fully synced by Monday, March 17th, please contact Support at [email protected].