Census incident

Census Web Outage and Sync Delays

Minor Resolved View vendor source →

Census experienced a minor incident on December 11, 2025 affecting Census Sync Management UI and Sync Engine, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 06:32 PM UTC
Resolved
Dec 11, 2025, 07:07 PM UTC
Duration
35m
Detected by Pingoru
Dec 11, 2025, 06:32 PM UTC

Affected components

Census Sync Management UISync Engine

Update timeline

  1. identified Dec 11, 2025, 06:32 PM UTC

    Census is experiencing an outage on web, and we are experiencing degraded sync run activity. We have identified the cause and have applied the fix. We are monitoring system recovery.

  2. monitoring Dec 11, 2025, 06:39 PM UTC

    Census Web has recovered and we are analyzing Sync Runs for impact.

  3. resolved Dec 11, 2025, 07:07 PM UTC

    After investigation, a very small number of Sync Runs may have failed with an inability to connect to our Redis instance. The majority of syncs that ran between 1:19 pm and 1:28 pm EST will have experienced a few minutes of delay, and recovered automatically.