Census incident

Service incident impacting app and sync execution

Critical Resolved View vendor source →

Census experienced a critical incident on July 7, 2026 affecting Census Sync Management UI and Sync Engine, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 03:45 PM UTC
Resolved
Jul 07, 2026, 06:22 PM UTC
Duration
2h 36m
Detected by Pingoru
Jul 07, 2026, 03:45 PM UTC

Affected components

Census Sync Management UISync Engine

Update timeline

  1. investigating Jul 07, 2026, 03:45 PM UTC

    The engineering team is currently investigating a production issue.

  2. investigating Jul 07, 2026, 03:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 07, 2026, 03:47 PM UTC

    An issue related to a recent database migration has been identified. The engineering team is working on safely rolling back the change.

  4. identified Jul 07, 2026, 03:54 PM UTC

    The web application is operational and sync execution is starting.

  5. monitoring Jul 07, 2026, 04:01 PM UTC

    A fix has been implemented and we're monitoring the results.

  6. resolved Jul 07, 2026, 06:22 PM UTC

    This incident has been resolved and all systems are operational.