Census incident

Some users unable to log in to Census UI

Critical Resolved View vendor source →

Census experienced a critical incident on April 19, 2024 affecting Census Sync Management UI, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2024, 04:23 PM UTC
Resolved
Apr 19, 2024, 05:22 PM UTC
Duration
59m
Detected by Pingoru
Apr 19, 2024, 04:23 PM UTC

Affected components

Census Sync Management UI

Update timeline

  1. investigating Apr 19, 2024, 04:23 PM UTC

    Census management UI login is failing with "Verify Your Email" and "Something went wrong with your session" for some users. We are investigating.

  2. identified Apr 19, 2024, 04:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 19, 2024, 04:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 19, 2024, 05:22 PM UTC

    This incident has been resolved.