Census incident

Increased Sync Failure Rate

Minor Resolved View vendor source →

Census experienced a minor incident on September 5, 2024 affecting Sync Engine, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 06:56 PM UTC
Resolved
Sep 05, 2024, 08:00 PM UTC
Duration
1h 4m
Detected by Pingoru
Sep 05, 2024, 06:56 PM UTC

Affected components

Sync Engine

Update timeline

  1. identified Sep 05, 2024, 06:56 PM UTC

    We are seeing instances of Syncs failing with a message indicating "Parquet conversion failed." The problematic system has been identified and we are working to mitigate and resolve the issue as soon as possible.

  2. monitoring Sep 05, 2024, 07:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 06, 2024, 01:15 AM UTC

    This incident has been resolved.