Census experienced a major incident on September 11, 2024 affecting Sync Engine, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Sync Engine
Update timeline
- identified Sep 11, 2024, 07:00 PM UTC
Syncs empty unload batches have a chance of failing with either a "IO Error: No files found that match the pattern IGNORED_EMPTY_FILE" or a "Parquet Conversion Error". The issue has been identified and a fix is being released.
- monitoring Sep 11, 2024, 07:23 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Sep 11, 2024, 08:50 PM UTC
A subset of the previously affected syncs are now hitting "No function matches the given name and argument types" errors. It's primarily limited to advanced sync engine mirror syncs with no deletes. Investigation continues.
- resolved Sep 12, 2024, 12:06 AM UTC
The issue has been resolved.