Census incident

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Major Resolved View vendor source →

Census experienced a major incident on January 7, 2025 affecting Census Sync Management UI and Sync Engine, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2025, 08:53 PM UTC
Resolved
Jan 07, 2025, 09:28 PM UTC
Duration
35m
Detected by Pingoru
Jan 07, 2025, 08:53 PM UTC

Affected components

Census Sync Management UISync Engine

Update timeline

  1. investigating Jan 07, 2025, 08:53 PM UTC

    We are investigating the issue and will update ASAP.

  2. investigating Jan 07, 2025, 08:56 PM UTC

    The root cause has been identified and we are working to resolve.

  3. identified Jan 07, 2025, 09:10 PM UTC

    The Census UI is now back up. Our sync engine is in the process of coming back up.

  4. monitoring Jan 07, 2025, 09:18 PM UTC

    All services are operational. Any queued syncs are starting up now.

  5. resolved Jan 07, 2025, 09:28 PM UTC

    Everything is now 100% operational. The problem came from an upgrade of our infrastructure that inadvertently removed services. We are planning now to make sure this dependency problem won't be at risk in future upgrades.