Celigo experienced a major incident on October 20, 2025 affecting integrator.io, lasting 13h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 11:29 AM UTC
We are seeing an increased error rates in our application.
- investigating Oct 20, 2025, 11:31 AM UTC
There is an ongoing issue with our cloud provider, AWS, in the us-east-1 region, and we are experiencing some performance degradation in our service as a result.
- identified Oct 20, 2025, 11:33 AM UTC
AWS has identified the root cause for the issue and is working on mitigating the same.
- identified Oct 20, 2025, 11:35 AM UTC
AWS has identified the root cause and provided initial mitigations.
- monitoring Oct 20, 2025, 11:37 AM UTC
We are still seeing issues with some of the AWS services and they are still working on it.
- monitoring Oct 20, 2025, 12:57 PM UTC
Most of the services are back to normal and we are still seeing some issues with scaling due to new EC2 intances provisioning issue. AWS is still working on resolving it.
- monitoring Oct 20, 2025, 05:52 PM UTC
We are continuing to monitor as AWS is still working on the AWS EC2 instances provisioning.
- resolved Oct 20, 2025, 09:19 PM UTC
Earlier today, AWS experienced increased error rates and latencies across multiple services in the US-EAST-1 region. The issue was traced to AWS’s internal Domain Name System (DNS), which impacted connectivity and caused downstream disruptions for several AWS services and dependent applications. AWS has implemented a fix, and the Celigo platform has recovered. Backlogs have been processed successfully, and we are closely monitoring the situation. We sincerely apologize for any disruption this incident may have caused and appreciate your patience and understanding.