CCLI incident

SongSelect API is returning errors to partner software

Minor Resolved View vendor source →

CCLI experienced a minor incident on April 25, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2021, 01:39 PM UTC
Resolved
Apr 25, 2021, 01:39 PM UTC
Duration
—
Detected by Pingoru
Apr 25, 2021, 01:39 PM UTC

Update timeline

  1. resolved Apr 25, 2021, 01:39 PM UTC

    Type: Incident Duration: 5 days, 7 hours and 13 minutes Apr 25, 13:52:45 GMT+0 - Monitoring - We implemented a fix about 10 minutes ago and and are currently monitoring the result. The API is returning to normal response times. Apr 25, 15:46:23 GMT+0 - Resolved - The SongSelect API is operating normally. Apr 25, 14:12:18 GMT+0 - Resolved - The issue appears to be resolved, but we will continue to monitor on further into the morning. Apr 25, 14:31:38 GMT+0 - Investigating - We are still seeing problems and are investigating further. SongSelect is running fine, so customers can download what they need directly from SongSelect until the API issue is resolved. Apr 25, 13:39:10 GMT+0 - Investigating - We are currently investigating this incident.