Degraded Search Performance

Update timeline

1. identified Jul 16, 2026, 06:34 PM UTC

   We are actively fixing the issue with search results being slow or not displaying. We'll continue to update this page once the issue is resolved.

2. monitoring Jul 16, 2026, 08:07 PM UTC

   Over the last hour we've scaled up resources and are monitoring the queue of backed up jobs on our servers. We are seeing progress and expect this to be resolved today.

3. identified Jul 17, 2026, 08:46 AM UTC

   We are actively fixing the issue with search results being slow or not displaying. We'll continue to update this page once the issue is resolved.

4. monitoring Jul 17, 2026, 09:18 AM UTC

   We've managed to get the queue under control and Search functionality should be restored shortly (10-15 minutes). Refresh your page in a few minutes and please let us know if you still see any issues.

5. monitoring Jul 17, 2026, 12:06 PM UTC

   We are noticing certain accounts experiencing Search issues again. Our team is hard at work pushing fixes for this. Please be patient, we truly apologize for the inconvenience.

6. monitoring Jul 17, 2026, 01:29 PM UTC

   We will be pushing a fix for the Search issue at approximately 11AM ET this morning. We do not expect any downtime during this upgrade. We appreciate your patience.

7. monitoring Jul 17, 2026, 03:51 PM UTC

   A fix is currently running to address the ongoing Search issues. We are estimating this will be resolved within the hour. We do not expect downtime during this upgrade. We appreciate your patience.

8. monitoring Jul 17, 2026, 07:14 PM UTC

   We have pushed a fix for the Search issues, and are continuing to monitor a small percentage of accounts still experiencing issues. The majority of customers should see search results like normal. Please contact [email protected] if you're seeing further search errors.

9. resolved Jul 20, 2026, 03:00 PM UTC

   The issue affecting Search functionality has been resolved.