CATS incident

Login Issues

Notice Resolved View vendor source →

CATS experienced a notice incident on May 19, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 19, 2022, 03:54 PM UTC
Resolved
May 18, 2022, 06:00 AM UTC
Duration
Detected by Pingoru
May 19, 2022, 03:54 PM UTC

Update timeline

  1. resolved May 19, 2022, 03:54 PM UTC

    Expiration of SSL certificate due to a failed internal process, notified and renewed after 4 hours. Improved internal notification and renewal system to prevent certificates from expiring.

  2. postmortem May 19, 2022, 03:54 PM UTC

    Like every website, we renew our SSL certificates periodically. Overnight, the job that renews this certificate failed, and due to a recent change in our internal notification structure, we were not made aware of the failure to renew. Today, we’ve made the necessary changes to our renewal, reminder, and notification systems to prevent this from occurring in the future. Thank you for your patience and understanding.