CaterTrax experienced a notice incident on March 14, 2017, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 14, 2017, 10:59 AM UTC
Due to severe winter weather, CaterTrax will be closed today March 14th, 2017. Our dedicated support team will be responding to tickets remotely. Clients can leave a message for support, but the fastest way to receive service is to submit a ticket through the support portal. We appreciate your understanding and thank you for helping us ensure the safety of our team under these inclement conditions.
- monitoring Mar 15, 2017, 11:04 AM UTC
To accommodate for safe travel in inclement conditions, CaterTrax will be re-opening at 10:00 AM today, March 15th.
- monitoring Mar 15, 2017, 12:53 PM UTC
Due to the poor conditions for the roads and newly issued travel ban, CaterTrax will remain closed today, March 15th, 2017. Our dedicated support team will be responding to tickets remotely. Clients can leave a message for support, but the fastest way to receive service is to submit a ticket through the support portal. We appreciate your understanding and thank you for helping us ensure the safety of our team under these inclement conditions.
- resolved Mar 16, 2017, 12:19 PM UTC
CaterTrax has resumed regular business hours.