CaterTrax incident

Brief Disruption of Service When Submitting Support Tickets

Notice Resolved View vendor source →

CaterTrax experienced a notice incident on March 24, 2017, lasting 7d. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2017, 09:49 PM UTC
Resolved
Mar 31, 2017, 10:25 PM UTC
Duration
7d
Detected by Pingoru
Mar 24, 2017, 09:49 PM UTC

Update timeline

  1. identified Mar 24, 2017, 09:49 PM UTC

    At approximately 4 PM EST, some of our administrators reported experiencing a temporary disruption of service when attempting to submit support tickets. Our team has pinpointed a potential root cause in our hosting environment that could be impacting our internal tools. Administrators are now able to submit support tickets as normal.

  2. resolved Mar 31, 2017, 10:25 PM UTC

    We're happy to report after a week of monitoring, we have found no further issues impacting our client's ability to submit support tickets.