CaterTrax incident
TRAX Platform is Experiencing Intermittent Disruption of Service
CaterTrax experienced a notice incident on October 30, 2017, lasting 8d 6h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 30, 2017, 03:04 PM UTC
At approximately 10:38 AM EST, we are reporting some sites experiencing intermittent disruptions in service . We are working actively on a solution and will update you as we have information. We apologize for the inconvenience and understand how much you rely on our technology to run your business.
- investigating Oct 30, 2017, 08:13 PM UTC
Thank you for patience as our teams continue to investigate intermittent slowed page load speed for some of our sites. Any administrator that called in and placed a support ticket (approximately 20 locations), will be contacted by the Client Support team personally to notify when all sites are restored to normal. Meanwhile, continue to check this site for further updates this week regarding this incident.
- investigating Nov 01, 2017, 03:53 PM UTC
The incident from Monday, October 30th is still being analyzed by the team. They also continue to monitor page load speed on sites and all sites have been performing within reasonable ranges for the last two days. Thank you for your patience, we are aiming to make updates to this site as details become available.
- resolved Nov 07, 2017, 09:27 PM UTC
The root cause for the incident on Monday, October 30th is being attributed to server resource allocation configurations. The technology teams have been monitoring performance with the TRAX Platform and are happy to report that all sites continue to function as normal. We value having you as a client and understand the impact a distribution in service can cause your business. Thank you for your patience as the teams working tirelessly to ensure availability our of software.