CaterTrax experienced a notice incident on November 8, 2017, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 08, 2017, 01:19 PM UTC
At approximately 8:00 AM we discovered the phone system used by CaterTrax is currently experiencing a disruption in service. At this time, we cannot place or receive phone calls but we can receive voicemails. The best way to submit a support request at this time is to submit a support ticket through your administrative credentials to the TRAX Platform to receive assistance. We apologize in advance for any delays in response you may experience.
- resolved Nov 09, 2017, 02:34 PM UTC
Our phone service has been restored overnight. Clients that need to talk with our teams are welcome to give us a ring! Thank you for your patience and submitting all your requests for support through tickets yesterday while our phones were unavailable.