CaterTrax incident

TRAX Platform is Experiencing Intermittent Disruption in Service

Major Resolved View vendor source →

CaterTrax experienced a major incident on February 14, 2018, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2018, 06:27 PM UTC
Resolved
Feb 16, 2018, 01:50 PM UTC
Duration
1d 19h
Detected by Pingoru
Feb 14, 2018, 06:27 PM UTC

Update timeline

  1. investigating Feb 14, 2018, 06:27 PM UTC

    At approximately 12:55 PM EST due to internal monitoring, we noticed the platform was experiencing a disruption in service. Our teams are working as quickly as possible to investigate the issue. We will update this site with information as it becomes available. Our Support team is available and is fielding phone calls and emails. We have switched over our phone message to indicate we are aware that there is a technical incident. We understand for our east-coast clients lunch time is a very busy time in your schedule and we apologize for the inconvenience.

  2. monitoring Feb 14, 2018, 06:54 PM UTC

    Our team identified opportunities that resulted from maintenance that occurred this weekend to further enhance our servers. This additional maintenance caused unforeseen issues which resulted in a disruption in service. All sites are now operational as of 1:28 pm EST. Our Support team is available Monday - Friday 8:00 AM - 7:00 PM EST to answer any of your questions or requests for support.

  3. resolved Feb 16, 2018, 01:50 PM UTC

    This incident has been resolved.