CaterTrax incident

TRAX Platform is Experiencing Intermittent Disruption in Service

Notice Resolved View vendor source →

CaterTrax experienced a notice incident on February 28, 2018, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2018, 04:08 PM UTC
Resolved
Mar 02, 2018, 08:50 PM UTC
Duration
2d 4h
Detected by Pingoru
Feb 28, 2018, 04:08 PM UTC

Update timeline

  1. investigating Feb 28, 2018, 04:08 PM UTC

    At approximately 10:45 AM EST due to internal monitoring, we noticed the platform was experiencing a disruption in service. Our teams are working as quickly as possible to investigate the issue. We will update this site with information as it becomes available. Our Support team is available and is fielding phone calls and emails. We have switched over our phone message to indicate we are aware that there is a technical incident.

  2. monitoring Feb 28, 2018, 05:40 PM UTC

    At approximately 11:45 AM EST site performance was restored and our clients and their customers are no longer experiencing an intermittent disruption in service. Our teams are working to identify the root cause for the disruption. We will continue to monitor the situation for 48 hours to ensure platform performance is consistent.

  3. resolved Mar 02, 2018, 08:50 PM UTC

    This incident was monitored for the last two days and we are happy to report that it is now resolved.