CaterTrax incident
TRAX Platform Issue Affecting System Functions
CaterTrax experienced a notice incident on March 26, 2019 affecting TRAX Platform, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2019, 03:49 PM UTC
Through application monitoring and based on increases in customer support requests, the CaterTrax team has identified that some end-users and administrators are experiencing errors when performing certain TRAX Platform functions. Our teams are working as quickly as possible to determine the underlying cause of this issue. Please continue to reach out to our dedicated Client Support Team with questions or concerns by logging a support ticket or calling them directly at 1-800-975-8729. We will continue to update this site as updates become available.
- monitoring Mar 26, 2019, 04:43 PM UTC
The CaterTrax team identified and fixed the previously reported issue with the TRAX Platform. This issue, which affected a subset administrators and end-users, was resolved at approximately 12:05 PM EST. Our team will continue to monitor this incident for the next 24 hours.
- resolved Mar 27, 2019, 07:13 PM UTC
The CaterTrax team has resolved the issue being experienced by some administrators and end-users yesterday. The team will continue to proactively monitor the platform and the infrastructure that supports the application.