CaterTrax experienced a notice incident on July 16, 2019 affecting TRAX Platform, lasting 19h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 16, 2019, 04:37 PM UTC
From approximately 6:30 AM to 9:00 AM EST, there was a disruption of service to payment processing functionality on the TRAX Platform. The CaterTrax team identified the issue, implemented a fix, and as of 9:00 AM EST payment processing functionality was restored to all impacted sites. The CaterTrax team is actively monitoring the issue and will update this site if more information becomes available. We apologize for any inconvenience this may have caused. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our client support team at 1-800-975-8729.
- resolved Jul 17, 2019, 12:35 PM UTC
This incident has been resolved.