CaterTrax experienced a notice incident on February 3, 2020 affecting TRAX Platform, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 03, 2020, 05:49 PM UTC
We have identified that some CaterTrax websites (.catertrax.com) may be experiencing slowness that is impacting service. Our teams are currently investigating the issue and will provide updates as we have them.
- investigating Feb 03, 2020, 06:33 PM UTC
We are continuing to investigate this issue.
- investigating Feb 03, 2020, 07:33 PM UTC
We are continuing to investigate this issue.
- investigating Feb 03, 2020, 08:26 PM UTC
System performance has returned to normal, expected levels at this time. We are continuing to investigate this issue. If you are continuing to experience issues please contact CaterTrax Support.
- resolved Feb 04, 2020, 09:34 PM UTC
The performance issue identified yesterday, Monday 2/3, has been resolved and the TRAX Platform is operating as expected.