CaterTrax experienced a notice incident on July 19, 2024 affecting TRAX Platform, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 11:58 AM UTC
We are currently experiencing a service disruption that is affecting all users. CaterTrax services are restoring but are running in a degraded state. Users may experience degraded performance until systems are fully restored. Our Technology Team has identified the root cause and is continuing to work on implementing a solution. We will send an additional update within 60 minutes.
- investigating Jul 19, 2024, 11:59 AM UTC
We are continuing to investigate this issue.
- investigating Jul 19, 2024, 01:17 PM UTC
CaterTrax services have been restored and are operating as expected. We will continue to monitor and provide a final update within two hours.
- monitoring Jul 19, 2024, 01:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 19, 2024, 02:48 PM UTC
We are pleased to inform you that all services have been fully restored. Our Technology Team has found no further issues. Thank you for your patience during this time.