Catalyst incident

Current Incident: Global Vendor Outage Impacting Integrations

Notice Resolved View vendor source →

Catalyst experienced a notice incident on October 20, 2025 affecting Website, lasting 18h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:05 PM UTC
Resolved
Oct 21, 2025, 02:14 PM UTC
Duration
18h 8m
Detected by Pingoru
Oct 20, 2025, 08:05 PM UTC

Affected components

Website

Update timeline

  1. monitoring Oct 20, 2025, 08:05 PM UTC

    Issue: AWS is currently experiencing a global service disruption impacting multiple regions and cloud-based applications worldwide. As a result, all Catalyst integrations may experience interruption or delay. Impact: - Syncing delays between Catalyst and integrated systems (including Salesforce and others) - Trend modules may not display the most up-to-date data - Playbooks may not trigger or run as expected Our engineering team is actively monitoring the situation and will restore full functionality as soon as AWS services stabilize. Once the AWS disruption is resolved, we fully expect all integrations and Catalyst functionality to automatically restore without additional customer action. Thank you for your patience and understanding.

  2. resolved Oct 21, 2025, 02:14 PM UTC

    This incident has been resolved.