Catalyst incident

Users are currently not able to login

Major Resolved View vendor source →

Catalyst experienced a major incident on June 4, 2023 affecting Website, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2023, 08:59 PM UTC
Resolved
Jun 04, 2023, 09:59 PM UTC
Duration
1h
Detected by Pingoru
Jun 04, 2023, 08:59 PM UTC

Affected components

Website

Update timeline

  1. investigating Jun 04, 2023, 08:59 PM UTC

    Catalyst users are unable to log in to the platform. The team is investigating the issue. Existing sessions aren't affected by the issue.

  2. investigating Jun 04, 2023, 09:49 PM UTC

    The investigation is still in progress.

  3. investigating Jun 04, 2023, 09:54 PM UTC

    The engineering team has implemented a solution. We are monitoring the results.

  4. resolved Jun 04, 2023, 09:59 PM UTC

    The solution implemented by the engineering team has had a positive impact and users can log in without issues. The engineering team will keep monitoring the incident.