Catalyst experienced a minor incident on January 17, 2025 affecting Website, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 17, 2025, 09:20 PM UTC
Currently our scheduled Salesforce syncs and our Pendo syncs are not operational. For Salesforce, any updates that come through push topic events are still successful as are syncs of team member fields. We are investigating this and are looking to resolve shortly.
- identified Jan 17, 2025, 09:20 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 18, 2025, 04:56 AM UTC
Scheduled salesforce syncs have resumed, Pendo syncs are still not operational
- identified Jan 20, 2025, 03:31 PM UTC
Salesforce and Pendo syncing are both now operational, but we are working on a fix for new Salesforce field mappings.
- identified Jan 22, 2025, 06:13 PM UTC
The new field mappings are now working, and we plan to backfill anything created during the downtime.
- resolved Jan 23, 2025, 07:47 PM UTC
This incident has been resolved.