Castle Outage History

Castle is up right now

Castle had 9 outages in the last 2 years totaling 22h 15m of downtime — averaging 0.4 incidents per month.

There were 9 Castle outages since June 13, 2024 totaling 22h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.castle.io

Minor May 8, 2026

Degraded performance and latency due to upstream provider issues

Detected by Pingoru
May 08, 2026, 04:31 AM UTC
Resolved
May 08, 2026, 04:41 PM UTC
Duration
12h 9m
Affected: Risk and Filter APIsLog APILegacy APIs
Timeline · 3 updates
  1. identified May 08, 2026, 04:31 AM UTC

    We are observing an elevated number of errors and slightly higher latency than normal due to upstream provider issues in AWS US-EAST-1 (us-east-1a). We are continuing to monitor the situation. https://health.aws.amazon.com/health/status

  2. monitoring May 08, 2026, 04:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 08, 2026, 04:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 17, 2026

Risk and Filter API Outage

Detected by Pingoru
Mar 17, 2026, 09:56 AM UTC
Resolved
Mar 17, 2026, 09:56 AM UTC
Duration
—
Affected: Risk and Filter APIs
Timeline · 1 update
  1. resolved Mar 17, 2026, 09:56 AM UTC

    We experienced an issue with downsizing one of our underlying nodes that affected the 25% of our traffic.

Read the full incident report →

Notice January 22, 2026

API Outage

Detected by Pingoru
Jan 22, 2026, 11:01 PM UTC
Resolved
Jan 22, 2026, 11:01 PM UTC
Duration
—
Affected: Risk and Filter APIs
Timeline · 1 update
  1. resolved Jan 22, 2026, 11:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 27, 2025

We observe a slight increase in 5xx errors due to transient backend issues.

Detected by Pingoru
Jun 27, 2025, 07:30 AM UTC
Resolved
Jun 27, 2025, 06:52 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 27, 2025, 07:18 AM UTC

    We’re currently experiencing an elevated number of errors returned by our API. Our team has identified the root cause and is actively working on a fix. We apologize for any inconvenience and will provide updates as soon as more information becomes available.

Read the full incident report →

Minor January 29, 2025

Partial service degradation

Detected by Pingoru
Jan 29, 2025, 12:20 AM UTC
Resolved
Jan 29, 2025, 03:29 AM UTC
Duration
3h 9m
Affected: Risk and Filter APIsLog APILegacy APIs
Timeline · 3 updates
  1. identified Jan 29, 2025, 01:07 AM UTC

    We’re currently experiencing an elevated number of errors returned by our API. Our team has identified the root cause and is actively working on a fix. We apologize for any inconvenience and will provide updates as soon as more information becomes available.

  2. monitoring Jan 29, 2025, 01:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 29, 2025, 03:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 16, 2025

Partial API Outage

Detected by Pingoru
Jan 16, 2025, 10:36 PM UTC
Resolved
Jan 16, 2025, 10:42 PM UTC
Duration
6m
Affected: Risk and Filter APIs
Timeline · 1 update
  1. resolved Jan 17, 2025, 10:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 31, 2024

Slightly elevated number of 5xx responses

Detected by Pingoru
Oct 31, 2024, 03:29 PM UTC
Resolved
Oct 31, 2024, 09:30 PM UTC
Duration
6h 1m
Affected: Risk and Filter APIs
Timeline · 2 updates
  1. identified Oct 31, 2024, 03:29 PM UTC

    We are currently experiencing a slightly elevated number of 5xx response errors. Our team has identified the core issue and is actively working on a fix. Please rest assured that no data has been lost.

  2. resolved Oct 31, 2024, 09:30 PM UTC

    A fix has been implemented and all issues are resolved.

Read the full incident report →

Major June 27, 2024

Dashboard downtime

Detected by Pingoru
Jun 27, 2024, 05:03 PM UTC
Resolved
Jun 27, 2024, 05:15 PM UTC
Duration
12m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Jun 27, 2024, 05:03 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 27, 2024, 05:04 PM UTC

    We experience a Dashboard downtime due to a failure in the underlying infrastructure changes. Our team is working to resolve the issue and restore full functionality. We apologize for any inconvenience caused and appreciate your patience.

  3. monitoring Jun 27, 2024, 05:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 27, 2024, 05:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 13, 2024

Service degradation

Detected by Pingoru
Jun 13, 2024, 10:12 AM UTC
Resolved
Jun 13, 2024, 10:50 AM UTC
Duration
37m
Affected: Risk and Filter APIsLog APILegacy APIs
Timeline · 4 updates
  1. identified Jun 13, 2024, 10:12 AM UTC

    We experienced a disruption in our API services due to a failure in the underlying infrastructure changes. Our team is currently working to resolve the issue and restore full functionality as soon as possible. We apologize for any inconvenience caused and appreciate your patience.

  2. identified Jun 13, 2024, 10:15 AM UTC

    We have identified and resolved the root cause of the recent system issues. All affected systems have been restored to normal operation.

  3. monitoring Jun 13, 2024, 10:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 13, 2024, 10:50 AM UTC

    This incident has been resolved.

Read the full incident report →