Carta experienced a minor incident on October 20, 2025 affecting Application and Databases, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Affected components
ApplicationDatabases
Update timeline
- investigating Oct 20, 2025, 04:07 PM UTC
We are currently investigating this issue.
- identified Oct 20, 2025, 05:11 PM UTC
There is an issue with a service provider affecting www.carta.com. While we investigate a permanent fix, please note that Carta traffic will be routed from www.carta.com to app.carta.com.
- identified Oct 20, 2025, 05:13 PM UTC
There is an issue with a service provider affecting www.carta.com. While we investigate a permanent fix, please note that Carta traffic will be routed from www.carta.com to app.carta.com.
- monitoring Oct 20, 2025, 05:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:01 PM UTC
This incident has been resolved.