Carousel Digital Signage Outage History

Carousel Digital Signage partial outage · 1 active incident View live status →

Carousel Digital Signage had 6 outages in the last 2 years totaling 45h 19m of downtime — averaging 0.2 incidents per month.

There were 6 Carousel Digital Signage outages since July 30, 2024 totaling 45h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.carouselsignage.net

Major December 17, 2025

Issues with Google iCal bulletins

Detected by Pingoru: Dec 17, 2025, 05:56 PM UTC
Resolved: Dec 18, 2025, 11:12 PM UTC
Duration: 1d 5h

Affected: Google iCal Bulletins

Timeline · 7 updates

investigating Dec 17, 2025, 05:56 PM UTC

We have identified an issue with Google iCal bulletins which prevents successful feed validation for US customers. We are currently investigating a potential fix and will advise on this page as updates become available.
identified Dec 17, 2025, 09:18 PM UTC

We have identified the issue and are working on a fix.
identified Dec 18, 2025, 12:13 AM UTC

We are continuing to work on a fix for this issue.
identified Dec 18, 2025, 09:03 AM UTC

We are continuing to work on a fix for this issue.
identified Dec 18, 2025, 03:53 PM UTC

We are continuing to work on a fix for this issue.
monitoring Dec 18, 2025, 06:07 PM UTC

A fix has implemented in testing environments and we are validating the results.
resolved Dec 18, 2025, 11:12 PM UTC

Google iCal feeds are now validating as they should.

Read the full incident report →

Notice October 17, 2024

Increased instances of 500 errors

Detected by Pingoru: Oct 17, 2024, 08:44 PM UTC
Resolved: Oct 17, 2024, 11:59 PM UTC
Duration: 3h 14m

Timeline · 4 updates

investigating Oct 17, 2024, 08:44 PM UTC

Some customers are experiencing increased instances of 500 errors while navigating the UI. We have identified the issue and are actively working on a fix.
identified Oct 17, 2024, 08:45 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 17, 2024, 09:52 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 17, 2024, 11:59 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 7, 2024

Issues with AWS Services

Detected by Pingoru: Oct 07, 2024, 08:11 PM UTC
Resolved: Oct 07, 2024, 08:24 PM UTC
Duration: 12m

Timeline · 2 updates

monitoring Oct 07, 2024, 08:11 PM UTC

AWS is is currently experiencing a partial outage with several of their services. There are no known issues within Carousel at this time. We will update this page should that change as a result of the AWS outage.
resolved Oct 07, 2024, 08:24 PM UTC

AWS has resolved the outage.

Read the full incident report →

Minor August 22, 2024

Carousel Account Connection Errors

Detected by Pingoru: Aug 22, 2024, 05:38 PM UTC
Resolved: Aug 22, 2024, 07:03 PM UTC
Duration: 1h 24m

Affected: Carousel Cloud Account Access

Timeline · 4 updates

investigating Aug 22, 2024, 05:38 PM UTC

We are receiving reports that a subset of Carousel accounts are reporting connection errors. We are actively investigating the situation with our team.
investigating Aug 22, 2024, 05:38 PM UTC

We are continuing to investigate this issue.
monitoring Aug 22, 2024, 06:09 PM UTC

A fix has be implemented and we are monitoring results.
resolved Aug 22, 2024, 07:03 PM UTC

This incident has been resolved.

Read the full incident report →

Notice July 31, 2024

Degraded Performance

Detected by Pingoru: Jul 31, 2024, 01:00 PM UTC
Resolved: Jul 31, 2024, 05:32 PM UTC
Duration: 4h 32m

Timeline · 4 updates

investigating Jul 31, 2024, 01:00 PM UTC

We are currently investigating this issue.
identified Jul 31, 2024, 01:32 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jul 31, 2024, 04:23 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 31, 2024, 05:32 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 30, 2024

Issues Creating or Editing PowerBI Bulletins

Detected by Pingoru: Jul 30, 2024, 04:06 PM UTC
Resolved: Jul 30, 2024, 10:46 PM UTC
Duration: 6h 40m

Affected: Microsoft PowerBI Bulletins

Timeline · 4 updates

identified Jul 30, 2024, 04:06 PM UTC

Some customers are experiencing errors when attempting to create or edit Microsoft PowerBI bulletins. We have identified the underlying problem and are working on a fix.
identified Jul 30, 2024, 04:10 PM UTC

We are continuing to work on a fix for this issue.
monitoring Jul 30, 2024, 09:09 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 30, 2024, 10:46 PM UTC

This incident has been resolved.

Read the full incident report →