Caregility experienced a critical incident on January 8, 2026 affecting iConsult 2.0 and Admin Portal and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2026, 01:28 PM UTC
Dear Valued Customer, We are writing to inform you that our platform is currently experiencing a service disruption. Our team is actively investigating the issue and will provide updates as soon as more information becomes available. Sincerely, The Caregility Team 1-866-300-0884 [email protected]
- investigating Jan 08, 2026, 02:33 PM UTC
Dear Valued Customer, The issue with the Platform has been resolved. An RCA will be provided upon our investigation of the root cause. We will continue to closely monitor. If you experience any further issues, please call Tech Support at 1-866-300-0884. Sincerely, The Caregility Team 1-866-300-0884 [email protected]
- resolved Jan 08, 2026, 04:34 PM UTC
This incident has been resolved.