Caregility incident

Caregility - Service Disruption

Minor Resolved View vendor source →

Caregility experienced a minor incident on February 15, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2024, 03:51 PM UTC
Resolved
Dec 31, 2023, 08:00 PM UTC
Duration
—
Detected by Pingoru
Feb 15, 2024, 03:51 PM UTC

Update timeline

  1. resolved Feb 15, 2024, 03:51 PM UTC

    On December 31st at 3 pm ET, users experienced difficulties accessing Caregility portals due to failures in validating metadata values associated with licenses. The problem was resolved by 3:42 pm ET by refreshing the metadata values tied to licensing from the Admin portal.