CareAR Outage History

CareAR is up right now

Pingoru has recorded 1 incident for CareAR: 0 in the last 12 months and 0 in the last 90 days.

Source: status.carear.com

1incidents recorded
0last 12 months
0last 90 days
–typical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking CareAR in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 512 (0%)

Incidents, newest first

Critical June 12, 2025 Log in capabilities for CareAR Application and CareAR Web portal 7h 37m Assist Sessions, Assist Sessions, Assist Sessions, WebAPI Integration and 8 more

Started Jun 12, 2025, 06:20 PM UTC· resolved Jun 13, 2025, 01:57 AM UTC

  1. investigating Jun 12, 2025, 06:20 PM UTC

    We are currently investigating potential reports of login difficulties affecting some users attempting to access the CareAR platform. Our Support team is actively working to identify and resolve these login difficulties as quickly as possible. Updates will be posted here as more information becomes available. Thank you for your patience and understanding. — The CareAR Support Team

  2. investigating Jun 12, 2025, 06:50 PM UTC

    Login challenges appear to be due to an outage currently being experienced by Google. More details of Google's outage are available here: https://status.firebase.google.com/incidents/ZcF1YDUvpdixZ2eo4R29 The CareAR Support Team will continue investigating and working towards resolving these login difficulties as quickly as possible.

  3. investigating Jun 12, 2025, 07:09 PM UTC

    Updated investigation is showing signs that the CareAR platform is experiencing challenges with most services including Assist and Instruct sessions.

  4. investigating Jun 12, 2025, 07:11 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jun 12, 2025, 07:21 PM UTC

    Google acknowledged this is a widespread incident impacting multiple services. The Google engineers are continuing to mitigate the issue.

  6. investigating Jun 12, 2025, 07:45 PM UTC

    Google has confirmed that the issue is in the process of recovering in some locations. The CareAR team continues to monitor the situation closely.

  7. investigating Jun 12, 2025, 08:07 PM UTC

    Google has confirmed that the root cause has been identified and the appropriate mitigations have been applied in some locations. The CareAR team continues to monitor the situation closely.

  8. investigating Jun 12, 2025, 08:51 PM UTC

    As Google performs mitigation actions to the GCP platform some CareAR logins are now showing successful. Assist and Instruct sessions post login are showing signs of improvement as well. The CareAR team continues to monitor the situation closely.

  9. monitoring Jun 12, 2025, 09:38 PM UTC

    As Google's remediation efforts are underway, the CareAR team’s tests show successful results. Users should be able to access the platform. That said, the CareAR team will continue to monitor the situation closely.

  10. resolved Jun 13, 2025, 01:57 AM UTC

    Google has concluded addressing issues on the GCP platform. CareAR platform monitoring and testing has resulted in continued successful results.

  11. postmortem Jun 13, 2025, 01:38 PM UTC

    Google has updated their status report to share additional details of what spurred problems within the GCP platform. To view Google's update please visit Google's incident status here: [https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW)

Read the full incident report →