Care Control had 3 outages in the last 2 years — averaging 0.1 incidents per month.
There were 3 Care Control outages since May 12, 2026. Each is summarised below — incident details, duration, and resolution information.
Overnight on 8–9 September, we experienced intermittent connectivity issues affecting parts of our hosted infrastructure, with two main periods of disruption around 23:41 and 00:43 BST. All services have now been restored and are operating normally. We continue to monitor the platform closely. We’re sorry for the disruption and any inconvenience caused.
Some customers may have experienced a brief interruption when accessing Care Control Pocket, Mobile and eMAR at 12:45 - 14:35. This happened following an update. Our team quickly identified the issue, restored the correct setting and services recovered shortly after. All affected services are now operating normally. We have also added further checks to help prevent this happening during future updates. We apologise for any inconvenience caused and thank you for your patience.
Some customers using older Android devices may have had difficulty accessing Care Control Pocket, Mobile and eMAR at 10:05 - 12:25 This was caused by a behind-the-scenes security update that affected how some older devices connected to our services. Our team identified the issue and applied an update to restore access for those devices. Services are now operating normally. We apologise for any inconvenience caused and thank you for your patience.