Care Control experienced a critical incident on July 9, 2025 affecting Device Applications (Pocket, Mobile, eMAR, Screens, and Academy), lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2025, 04:18 PM UTC
As of 16:47, our systems are largely operational, with one exception we’d like to make you aware of: 🔴 Current Issue: Care Control Apps We are currently experiencing an outage affecting the Care Control App system. Our technical team is actively investigating the cause and working to resolve the issue as quickly as possible. ✅ Care Control Cloud Please note that Care Control Cloud is operating normally with no reported issues at this time. We appreciate your patience and understanding while we work to restore full service. Kind regards, The Care Control Team
- identified Jul 09, 2025, 04:26 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 09, 2025, 05:22 PM UTC
✅ Service Status Update – Care Control Apps Restored Earlier today at 16:47, we experienced an unexpected outage affecting our Care Control Apps. We can now confirm that the issue has been resolved through the activation of our business continuity procedures. Services are back online and operating as normal. 🔁 Resolved as of: 18:15 🛡️ Cause: Service disruption linked to our underlying cloud infrastructure 💡 Action Taken: Our internal teams swiftly implemented business continuity measures to restore access and minimise impact. We apologise for any inconvenience caused and appreciate your patience and understanding. If you are still experiencing any issues, please contact our support team at [email protected]. — Care Control Support Team