Care Control had 6 outages in the last 2 years totaling 1h 20m of downtime — averaging 0.2 incidents per month.
There were 6 Care Control outages since February 19, 2025 totaling 1h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
Overnight on 8–9 September, we experienced intermittent connectivity issues affecting parts of our hosted infrastructure, with two main periods of disruption around 23:41 and 00:43 BST. All services have now been restored and are operating normally. We continue to monitor the platform closely. We’re sorry for the disruption and any inconvenience caused.
Some customers may have experienced a brief interruption when accessing Care Control Pocket, Mobile and eMAR at 12:45 - 14:35. This happened following an update. Our team quickly identified the issue, restored the correct setting and services recovered shortly after. All affected services are now operating normally. We have also added further checks to help prevent this happening during future updates. We apologise for any inconvenience caused and thank you for your patience.
Some customers using older Android devices may have had difficulty accessing Care Control Pocket, Mobile and eMAR at 10:05 - 12:25 This was caused by a behind-the-scenes security update that affected how some older devices connected to our services. Our team identified the issue and applied an update to restore access for those devices. Services are now operating normally. We apologise for any inconvenience caused and thank you for your patience.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
On 22nd August 2025, some customers on Stacks 1, 3, and 8 experienced a short outage between 09:15 and 09:36 AM due to unexpected network issues on our provider’s shared infrastructure. Services were fully restored once the source of the problem was identified, and steps have since been taken to prevent this from happening again. We’re also reviewing our own systems to make sure we can respond even faster in the future. We’re very sorry for any disruption this may have caused and want to reassure you that keeping our services reliable and stable is always our top priority. If you have any questions, our support team is here to help at [[email protected]](mailto:[email protected]).
As of 16:47, our systems are largely operational, with one exception we’d like to make you aware of: 🔴 Current Issue: Care Control Apps We are currently experiencing an outage affecting the Care Control App system. Our technical team is actively investigating the cause and working to resolve the issue as quickly as possible. ✅ Care Control Cloud Please note that Care Control Cloud is operating normally with no reported issues at this time. We appreciate your patience and understanding while we work to restore full service. Kind regards, The Care Control Team
We are continuing to work on a fix for this issue.
✅ Service Status Update – Care Control Apps Restored Earlier today at 16:47, we experienced an unexpected outage affecting our Care Control Apps. We can now confirm that the issue has been resolved through the activation of our business continuity procedures. Services are back online and operating as normal. 🔁 Resolved as of: 18:15 🛡️ Cause: Service disruption linked to our underlying cloud infrastructure 💡 Action Taken: Our internal teams swiftly implemented business continuity measures to restore access and minimise impact. We apologise for any inconvenience caused and appreciate your patience and understanding. If you are still experiencing any issues, please contact our support team at [email protected]. — Care Control Support Team
Some customers may have experienced temporary issues accessing Care Control Pocket, Mobile, and eMAR. We’re pleased to confirm that the issue has now been fully resolved, and all services are operating as normal. We apologise for any inconvenience this may have caused