Cardknox experienced a major incident on September 28, 2022 affecting Transaction Processing and Merchant Portal, lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2022, 04:49 PM UTC
We are investigating an issue causing transactions to fail, as well as preventing access to the Cardknox Merchant Portal. At this point, the cause of this behavior seems to be an outage at one of our downstream vendors. We will update as more information becomes available.
- investigating Sep 28, 2022, 04:49 PM UTC
We are continuing to investigate this issue.
- identified Sep 28, 2022, 05:21 PM UTC
AWS (Amazon Web Services) has acknowledged that they are experiencing an issue on their end and they are investigating. We will update as more information becomes available.
- identified Sep 28, 2022, 06:47 PM UTC
AWS has taken steps to mitigate the effects of the outage. At the same time, we are routing transactions to an alternate processing server.
- identified Sep 28, 2022, 08:39 PM UTC
We are continuing to route traffic to the alternate location. The Cardknox Merchant Portal is back up though lingering intermittent issues may still occur.
- monitoring Sep 28, 2022, 09:18 PM UTC
AWS has indicated that they have resolved the issue. All transactions should now be processing normally and all Cardknox platforms should be up and running. We will continue to monitor to ensure that this is the case.
- resolved Sep 28, 2022, 11:06 PM UTC
This incident has been resolved.