Cardknox incident

Third Party Vendor Disruption

Minor Resolved View vendor source →

Cardknox experienced a minor incident on March 13, 2023 affecting Transaction Processing and Merchant Portal, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2023, 04:21 PM UTC
Resolved
Mar 13, 2023, 07:30 PM UTC
Duration
3h 8m
Detected by Pingoru
Mar 13, 2023, 04:21 PM UTC

Affected components

Transaction ProcessingMerchant Portal

Update timeline

  1. identified Mar 13, 2023, 04:21 PM UTC

    Transaction processing and Merchant Portal functionality are currently being affected by a 3rd party service disruption. We are working on redirecting traffic to secondary systems.

  2. resolved Mar 13, 2023, 07:30 PM UTC

    All systems are fully functional. This issue has been resolved.