Cardknox experienced a notice incident on May 11, 2023 affecting Batch Settlement / Funding and Fiserv North, lasting 6h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 11, 2023, 02:06 PM UTC
We are receiving reports of a funding delay for Merchants processing on the Fiserv North platform. We have reached out to Fiserv and will update here once we receive more information.
- monitoring May 11, 2023, 05:13 PM UTC
Fiserv has released the following statement: Fiserv experienced an issue settling a small subset of transactions yesterday, 05/10/2023, for clients using our North front end host data capture protocol. This will result in a full or partial delay in funding and reporting for those items. Recovery activities are in process to complete transaction processing on those items. There was no impact on authorizations.
- resolved May 11, 2023, 08:38 PM UTC
Fiserv has notified us that any delayed funding will be funded with tonight's funding cycle. This incident is now considered resolved.