Cardknox incident

Conduent EBT/eWIC Transaction Processing Issues

Minor Resolved View vendor source →

Cardknox experienced a minor incident on April 1, 2024 affecting eWIC, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2024, 03:58 PM UTC
Resolved
Apr 01, 2024, 06:40 PM UTC
Duration
2h 41m
Detected by Pingoru
Apr 01, 2024, 03:58 PM UTC

Affected components

eWIC

Update timeline

  1. identified Apr 01, 2024, 03:58 PM UTC

    Fiserv has notified us of intermittent processing issues on Conduent affecting eWIC transactions. Cardknox systems are fully operational. We will update this page as more information becomes available.

  2. resolved Apr 01, 2024, 06:40 PM UTC

    This incident has been resolved.