Cardknox incident

EBT Transaction Processing Issues

Major Resolved View vendor source →

Cardknox experienced a major incident on December 4, 2024 affecting EBT, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2024, 11:31 PM UTC
Resolved
Dec 05, 2024, 02:42 AM UTC
Duration
3h 11m
Detected by Pingoru
Dec 04, 2024, 11:31 PM UTC

Affected components

EBT

Update timeline

  1. identified Dec 04, 2024, 11:31 PM UTC

    We are receiving reports of transaction processing errors on EBT. These errors are originating with the SNAP EBT system. We will update as more information becomes available.

  2. resolved Dec 05, 2024, 02:42 AM UTC

    This issue has been resolved by SNAP.