Cardknox incident

Debit Transaction Processing Issues - Elavon Canada

Minor Resolved View vendor source →

Cardknox experienced a minor incident on April 29, 2022 affecting Transaction Processing and Elavon, lasting 5h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2022, 05:24 PM UTC
Resolved
Apr 29, 2022, 10:48 PM UTC
Duration
5h 24m
Detected by Pingoru
Apr 29, 2022, 05:24 PM UTC

Affected components

Transaction ProcessingElavon

Update timeline

  1. identified Apr 29, 2022, 05:24 PM UTC

    Elavon Canada has informed us that they are experiencing issues with Debit transactions. Their Technical Teams are working towards a resolution. We will update here as more information becomes available.

  2. identified Apr 29, 2022, 09:48 PM UTC

    Elavon Canada has advised that they are still working on the issue and anticipate that it will be resolved by 6:30 PM ET.

  3. resolved Apr 29, 2022, 10:48 PM UTC

    Elavon Canada has advised that they have resolved the issue. Debit transactions should now be processing normally. This incident is now considered closed.