Cardknox experienced a major incident on May 21, 2022 affecting Elavon, lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Elavon
Update timeline
- investigating May 21, 2022, 05:51 PM UTC
We are receiving reports of debit transactions failing and/or lengthy transaction processing times for Canadian merchants.. We are investigating and will update as more information becomes available.
- identified May 21, 2022, 06:02 PM UTC
Elavon has identified issues on the debit network and their technical teams are engaged and working towards resolution
- resolved May 22, 2022, 12:19 AM UTC
This issue has been resolved