Cardknox incident

Contactless Debit Transaction Processing Issues - Elavon Canada

Notice Resolved View vendor source →

Cardknox experienced a notice incident on July 14, 2022 affecting Transaction Processing and Elavon, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2022, 06:46 PM UTC
Resolved
Jul 14, 2022, 09:59 PM UTC
Duration
3h 12m
Detected by Pingoru
Jul 14, 2022, 06:46 PM UTC

Affected components

Transaction ProcessingElavon

Update timeline

  1. identified Jul 14, 2022, 06:46 PM UTC

    Elavon has notified us of a third party issue that is affecting Debit Contactless transactions in Canada. Customers experiencing an issue with contactless transactions should be advised to retry using the card chip.

  2. resolved Jul 14, 2022, 09:59 PM UTC

    Elavon has advised us that the issue has been resolved. This incident is now closed.