Cardknox experienced a critical incident on August 24, 2022 affecting Merchant Portal, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Merchant Portal
Update timeline
- investigating Aug 24, 2022, 05:14 PM UTC
We are receiving reports of users having trouble logging into the Cardknox Merchants Portal. We are investigating and will update as soon as more information becomes available.
- identified Aug 24, 2022, 05:32 PM UTC
Our engineers have identified the issue as stemming from an AWS outage affecting multiple services. Amazon has confirmed that they are aware of the issue and they are working on a resolution. We will continue to update as more information becomes available.
- resolved Aug 24, 2022, 06:26 PM UTC
This incident has been resolved.