Cardknox incident

Clover Portal and Transaction Processing Issues

Major Resolved View vendor source →

Cardknox experienced a major incident on September 30, 2022 affecting Clover, lasting 18h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2022, 07:45 PM UTC
Resolved
Oct 01, 2022, 02:37 PM UTC
Duration
18h 52m
Detected by Pingoru
Sep 30, 2022, 07:45 PM UTC

Affected components

Clover

Update timeline

  1. investigating Sep 30, 2022, 07:45 PM UTC

    We are receiving reports of intermittent transaction processing errors and portal login issues on the Clover platform. We will update as more information becomes available.

  2. identified Sep 30, 2022, 11:07 PM UTC

    Clover has advised they have identified the issue and are working on resolving

  3. resolved Oct 01, 2022, 02:37 PM UTC

    Clover has advised this incident is resolved