Cardknox experienced a minor incident on August 16, 2023 affecting Email Reports, lasting 6h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Email Reports
Update timeline
- investigating Aug 16, 2023, 01:47 PM UTC
We have identified an issue that is preventing some batch summary and ACH email reports from being sent out. Funding will not be delayed as a result. We are working on resolving this issue and will update this page once the reports have been sent.
- monitoring Aug 16, 2023, 02:06 PM UTC
The issue has been identified and resolved. Delayed emails will be sent out over the next couple of hours.
- resolved Aug 16, 2023, 08:02 PM UTC
This incident has been resolved.