Cardknox incident

EBT Transaction Processing Issues

Minor Resolved View vendor source →

Cardknox experienced a minor incident on September 20, 2023 affecting Transaction Processing and EBT, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2023, 04:08 PM UTC
Resolved
Sep 20, 2023, 05:45 PM UTC
Duration
1h 36m
Detected by Pingoru
Sep 20, 2023, 04:08 PM UTC

Affected components

Transaction ProcessingEBT

Update timeline

  1. investigating Sep 20, 2023, 04:08 PM UTC

    We are receiving reports of intermittent EBT transaction processing errors on specific FISERV platforms. We will update as more information becomes available.

  2. monitoring Sep 20, 2023, 04:23 PM UTC

    We have identified and resolved the issue that was preventing some EBT transactions from processing successfully. We will continue to monitor transaction processing.

  3. resolved Sep 20, 2023, 05:45 PM UTC

    This incident has been resolved.