Cardknox incident

Transaction Processing Issues on Merchant Portal

Cardknox experienced a minor incident on November 27, 2023 affecting Merchant Portal, lasting 8h 46m. The incident has been resolved; the full update timeline is below.

Started: Nov 27, 2023, 05:11 PM UTC
Resolved: Nov 28, 2023, 01:57 AM UTC
Duration: 8h 46m
Detected by Pingoru: Nov 27, 2023, 05:11 PM UTC

Affected components

Merchant Portal

Update timeline

investigating Nov 27, 2023, 05:11 PM UTC

We are receiving reports of the Merchant Portal displaying an error to some users when attempting to process transactions. We will update as more information becomes available.
monitoring Nov 27, 2023, 09:39 PM UTC

Our engineering team has identified the issue to be caused by a 3rd party Web filter. If you are still having trouble, please reach out to your filter provider so they can assist.
resolved Nov 28, 2023, 01:57 AM UTC

This incident has been resolved.